Surabaya (Jatimsmart.id) – Kabar membanggakan datang dari salah satu rumah sakit di Provinsi Jawa Timur. RSUD dr. Iskak Kabupaten Tulungagung dinobatkan sebagai rumah sakit terbaik di dunia dalam hal penyelenggaraan layanan publik (Corporate Social Responsibility) dari International Hospital Federation (IHF).
Penghargaan Gold Award untuk kategori ‘IHF/Bionexo Excellence Award for Corporate Social Responsibility’ tersebut diumumkan dalam forum International Hospital Federation Congress and Award ke-43. Acara tersebut diselenggarakan di Muscat, Oman, Jum’at 8 November 2019 waktu setempat.
Atas prestasi tersebut, Gubernur Jatim Khofifah Indar Parawansa menyampaikan selamat. Serta rasa syukur dan bangganya raihan prestasi di level internasional tersebut.
“Selamat kepada RSUD dr Iskak Tulungagung karena prestasi ini tidak hanya membanggakan dan membawa nama baik Jatim. Tapi juga Indonesia di tingkat dunia. Sekali lagi selamat, Jawa Timur berbahagia dan bangga. Semangat dan sukses Tulungagung,” katanya di Surabaya, Selasa (12/11).
Khofifah pun berharap prestasi membanggakan ini bisa diikuti dan menjadi contoh bagi seluruh rumah sakit di Jawa Timur, untuk semakin baik ke depannya.
“Penghargaan ini harus menjadi motivasi dan semakin memacu rumah sakit lain di Jatim untuk terus berinovasi memberikan pelayanan terbaik bagi masyarakat,” tuturnya.
Penghargaan berupa piagam tersebut diterima secara langsung oleh Direktur RSUD dr Iskak Tulungagung, dr. Supriyanto Dharmoredjo, Sp.B, FINACS, M.Kes dalam rangkaian Kongres International Hospital Federation (IHF). Yang diselenggarakan pada tanggal 6-9 November 2019 di Muscat, Oman.
Prestasi membanggakan ini diraih berkat inovasi manajemen pelayanan publik yang terus dilakukan RSUD dr Iskak Tulungagung. Melalui ‘The New Concept Hospital Management combined with Public Safety Centre (PSC).
Inovasi ini menjadi sebuah solusi baru manajemen perumahsakitan Indonesia di era Jaminan Kesehatan Nasional (JKN). Dengan karakter biaya rendah (low cost) dan berkualitas tinggi (high quality). Konsep ini kemudian dipadukan dengan PSC yang merupakan pusat keselamatan, keamanan dan kenyamanan terpadu dengan layanan call center di 119 atau 0355-320119.
Perpaduan New Concept Management Hospital dengan program PSC tersebut juga menjadikan RSUD dr. Iskak Tulungagung menjadi salah satu rumah sakit pilihan masyarakat dengan index kepuasan masyarakat 83,05 pada 2018.
Selain itu, RSUD dr Iskak mencatatkan diri sebagai rumah sakit pemerintah paling mandiri di Indonesia dengan cost recovery rate mencapai 87 persen (2018). (*)
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